Terms of trade

Alcohol, smoking and drugs

1. You are allowed to bring your own alcohol, which corresponds to a maximum of 2 items per person per hour. This is for safety reasons and there is no toilet on board.
2. Beer, cider, wine and bubbles may be brought. Shots, hard liquor and the like are not allowed. It is not allowed to use beer booms or mix drinks on board.
3. Smoking is allowed on board Rafty.
4. It is not allowed to consume any forms of euphoric substances on the trip.
5. Rafty may at any time refuse guests, reduce the duration of the trip or completely interrupt the trip without financial compensation if guests’ behavior is deemed inappropriate or they arrive particularly under the influence.

Food and drink

1. You are allowed to bring your own food and drink. See terms for alcohol.
2. Remember to bring bags for your own waste. Waste from food and drinks brought in, must be taken with you when you return home.
3. Snacks can be ordered from our website. See more info in the section Food and drinks higher up the page.

Bathing, music and waste

1. Swimming is not allowed from the vessel. Swimming in the harbor follows the general terms and rules issued by By & Havn.
2. It is allowed to bring a small Bluetooth speaker. Larger systems/speakers are not allowed. Rafty captain has the right to regulate the sound level.
3. No littering is allowed during the tour. Guests are responsible for taking their own trash with them after the tour.

Cancellation and rebooking and cancellation of Rafty

1. All valid orders will be confirmed via e-mail.
2. Payments are securely serviced by the payment provider Kustom.
3. Cancellation is done by sending an email to info@rafty.dk with your name and booking id.
4. For cancellations no later than 24 hours before the reservation starts, we charge a cancellation fee of DKK 150. The remaining amount will then be released.
5. For cancellations later than 24 hours before the reservation starts, the cancellation fee is the full price of the trip.
6. Reservations can be rebooked free of charge no later than 24 hours before the reservation starts.
7. If Rafty cancels, we charge no fee. The authorised amount with the payment provider will be cancelled/released.
8. Rafty may cancel if weather conditions make sailing inadvisable.
9. Rafty is not liable for compensation in case of cancellation due to weather conditions, theft or technical problems.

Safety and liability

1. Life vests for children and adults are provided.
2. If a passenger causes damage to themselves, others or other people’s property, they are personally liable.
3. Rafty has liability insurance via Pantaenius.

Commercial use and other terms

1. The vessels may not be used for commercial purposes without a written agreement with Rafty.
2. All prices include VAT. The full amount for the chosen experience is deducted as soon as the trip is completed.
3. We accept MobilePay, Visa, Mastercard, Apple Pay and Google Pay — payment is handled securely by Kustom